This Privacy Policy explains what information Footarena may collect through the website, the booking desk, and contact forms, and how that information supports field reservations, rate choices, and service improvement. By using the site you accept the practices below. Demo contact forms validate messages only in your browser and do not transmit personal data to a live server. Footarena rents soccer fields and can be reached at 5119 Overland Dr, Roanoke, VA 24018, United States. We collect what we need to open the right pitch, not a full personal profile.
We use names for reservations, email for confirmations, and optional notes about group size, surface choice, or access needs. We do not sell personal information to unrelated marketers. Font tools and similar providers operate under their own policies. If any statement here conflicts with a mandatory right under United States or Virginia privacy law, that legal right prevails. A standard hourly booking does not require medical files, school records, or a playing history.
1. Data we collect
Contact forms may include your name, email, subject, and message. Booking records may include a phone number, preferred field size, group name, and a rate such as Hourly, Club, or Event. Technical data may include browser type and pages viewed so we can keep the site stable. Notes for a tournament or a weekly calendar may be stored with that booking. Paid rentals may keep a transaction ID or the last digits of a card, not the full card number. We do not ask for a government ID for an ordinary hourly rental.
Support notes may be held for a limited time. If a child’s data arrives without a guardian, we delete it or limit it to the adult’s request. We do not need your microphone, address book, or photo library. A roster of first names, if you send one, is used only to run that event.
2. How we use data
We confirm fields, send reminders, answer questions, improve desk flow, and reduce fraud. Surface notes help staff prepare grass or turf. Email may confirm a new time, a pause, or a policy update. We do not build profiles about how you play. You may ask us to stop messages about open slots. Where we rely on consent, you may withdraw it without undoing earlier lawful processing. We may rely on a contract, on legitimate interests such as securing the grounds, on a legal duty, or on consent. We do not make automated decisions about credit or eligibility to play.
3. Retention and security
Access is limited to staff who need the data for a booking, a refund, or accounting. Records stay while the booking is active and afterward for a reasonable tax period, often up to seven years when a rule requires it. Demo form data that never leaves your browser is not stored by us. Do not send full card numbers in an ordinary message. A high-risk breach is handled under applicable United States and Virginia notice duties. Full card data is not stored on our servers. Deletion requests are handled in a reasonable time, though a backup may remain until the next cycle. Report a security concern to [email protected].
4. Your rights
Subject to legal exceptions, you may ask to access, correct, or delete personal data we hold. Write [email protected]. We generally answer a simple request within 30 days. You may cancel a future booking at the desk or by the same email, subject to the timing rules in the Terms of Use. You may also ask us to restrict certain uses, object to a use based on legitimate interests, or request a portable copy when that is practical. Include enough detail for us to verify that the request is yours. A person acting for you may need written proof of authority. We may decline deletion when the law tells us to keep a tax record, and we will explain that in writing. Proof of guardianship may be required before we discuss a child’s data. Using these rights will not be punished by poorer service. We do not sell personal information as a mailing list.
5. Third-party services
Font providers may set cookies or collect technical data under their own notices. Payment processors receive only the billing details needed to complete a charge. Hosting, email delivery, and analytics may process limited technical data on our instructions. We do not authorize a sale of our booking list. If data is processed outside the United States, we use a lawful transfer method when one is required. Social buttons may lead to other platforms, and those platforms apply their own rules after you leave our site. At a shared event, your group name may be visible to other groups on the same schedule. We may disclose information if a court or other lawful authority requires it, and we limit that disclosure to the request. We do not share youth rosters or precise location trails with advertising networks. A brand name mentioned on the site does not mean that brand receives your contact details.
6. Children, updates, and contact
Our rentals are aimed at adults and, where appropriate, at youth groups under a coach or guardian. We do not knowingly collect personal information from children under 13 unless a parent or guardian arranges the booking. If a guardian believes a child submitted data improperly, write to us and we will delete identifiable records that we are not required to keep. We may update this Privacy Policy when our tools, the law, or our booking practice changes. The date on this page shows the current version. Contact [email protected], call +15407748086, or write to 5119 Overland Dr, Roanoke, VA 24018, United States, during posted desk hours. Families should decide which adult receives the confirmation for a youth group.
Questions about your data?
Write [email protected] or call +15407748086 during desk hours.